Boiler Service in Stoke-on-Trent

A Basic Service costs £90 including VAT for one working domestic gas boiler. An Intermediate Service is £124.99 and a Full Stripdown is £225. The price is confirmed before we attend, and if the service finds a fault we quote for the repair separately so you can decide.

The service price itself is fixed. What can add to the bill is work found during the service that you decide to have done, such as replacing a worn part or clearing a blocked condensate trap that needs more than a routine clean. That work is charged at £90 per hour, and parts are always priced before anything is ordered or fitted, so you can say no.

Very low prices usually mean something is being left out. The most common shortcut is skipping the flue gas analyser, the one test that shows whether the boiler is burning safely and efficiently. Other warning signs are a 15-minute visit, no written record and no gas pressure readings. Before booking anywhere, ask whether the price includes VAT, whether they will run a flue gas analysis and whether they will complete the service record.

Every 12 months. Boiler manufacturers recommend an annual service and most warranties require one. Some manufacturers also recommend an Intermediate Service every 3 years once a boiler is over 3 years old, and a Full Stripdown every 5 to 8 years.

Around 45 minutes for a Basic Service. It can take longer if parts need changing as per the manufacturer's instructions, or if you have booked an Intermediate Service or Full Stripdown, where more of the boiler is taken apart and cleaned.

A visual check of the boiler, flue and pipework, flue gas analysis to confirm safe combustion, gas pressure checks, safety device and seal checks, a condensate trap check and a full operational test. The results go in a written service report, and the benchmark section is completed where applicable.

Not for homeowners, although most manufacturers require an annual service to keep the warranty valid. Landlords must, by law, have gas appliances, fittings and flues checked every 12 months by a Gas Safe registered engineer and keep them in a safe condition. An annual service is the usual way to do that.

No. A service maintains and tests the boiler itself. A landlord gas safety check (CP12) is a legal safety inspection of every gas appliance, fitting and flue in a rented home. A CP12 does not include servicing, so landlords usually need both. We can do them on the same visit.

Any time within 12 months of the last one. Many people book in late summer or early autumn, so worn parts are found and put right before the heating is needed every day.

Someone needs to let the engineer in and give access to the boiler and its controls. Landlords and letting agents can arrange access with the tenant or a keyholder, as long as the boiler has its normal gas, electricity and water supply on.

The engineer explains what was found and whether the boiler is safe to use. If a fault makes it unsafe, the engineer will follow the Gas Safe unsafe situations procedure and explain what that means. For other faults we leave a quote and can return at a time that suits you.

Yes. Message us on WhatsApp on 07896 677083 with your name, postcode and boiler make, or fill in the form on this page and choose WhatsApp. You can also call or email. We reply during opening hours, Monday to Friday 9am to 5pm and Saturday 9am to 12pm.

Yes. We service boilers in rented homes, HMOs and managed properties across Stoke-on-Trent, and can carry out the landlord gas safety check (CP12) at the same visit. Tell us who will give access and who should receive the paperwork.

The fixed £90 appointment is for one suitable working domestic gas boiler. This can include common combi, system and regular boiler setups, but the appliance make, model, age and safe access should be confirmed before the Stoke-on-Trent service is arranged.

No. A routine boiler service focuses on the boiler and the relevant visible parts of its installation. It is not automatically a full inspection of every gas pipe, cooker, fire or other appliance in the property. Mention any separate gas appliance or concern before booking so the correct work can be discussed.

Often, yes. Older boilers may use manual dials, lights or analogue controls rather than a modern display. Send the boiler make, model or a clear photo when possible, especially if the appliance is quite old, so its suitability and service requirements can be considered before the appointment.

Yes. Make a note of the code, when it appeared and whether the boiler needed resetting. A cleared warning does not always confirm that the underlying cause has gone away. Where the boiler is currently operating normally, the information can still be useful during the service discussion.